Always a Pleasure to be at #CMWorld

One of my favorite things about attending Content Marketing World each year is just how friendly the marketing/communications community truly is. You not only run into amazing people who may only be your internet friends, but you also always find people to collaborate with and people who will inspire and teach you.

This year, my talk in the Tools & Technology track focused on trends for the next few years: Let’s Chat: How Messaging Apps, Chatbots, and Voice Assistants Will Impact Your Business in the Next 3-5 years.

To me, these various AI and script-based tools are the ways in which we will both increase personalization and decrease burden for businesses in the next few years.